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Leicester Tigers Club Shop FAQs

Once again run by the club, The Club Shop at Leicester Tigers will be the only place to buy official Leicester Tigers merchandise, with next working delivery available in the UK, fast worldwide delivery, and a quick and easy collect in store service once the pandemic eases enough to allow us to reopen the store at Welford Road.

Please find answers to our most frequently asked questions below, and if you still require help or advice with anything related to our store or products, or would like to make suggestions on products or improvements please contact us at clubshop@tigers.co.uk.

How do I apply my Season Ticket, Membership or Partnership discount?

To get your discount simply shop as normal and go to Checkout. When you get to the delivery page you need to add your TRN (Tigers Reference Number) which relates to your season ticket, membership or partnership. This will be on your season ticket card or ticket booking confirmation. Discounts will not apply on sale items or delivery.

Where can I buy Official Leicester Tigers merchandise?

The only place to purchase Official Leicester Tigers merchandise will be with Leicester Tigers and Official Teamwear Partner Samurai. You will not find 2020/21 season merchandise anywhere else online or on the high street.

How do I use my club credit?

For supporters who have credit with the club through vouchers, buy backs, or 2019/20 ticketing rebates who would like to use their credit in the shop, please contact the club on 0116 319 8888 (option 3).

How much does delivery cost?

Click & Collect: FREE
This service is unavailable until we reopen the Club Shop at Welford Road.

Small Items: £1.50
If your items are small enough to be able to be sent via a Large Letter, we will offer this through Royal Mail.

YODEL Xpect 24*: £4.95
Expected Next Day Delivery if ordered before 2pm*.

YODEL International – EU : From £14.00
All European Union countries. 3 to 5 day delivery*.

YODEL International – Rest of World: From £20.00
All European Union countries. 6 to 10 day delivery*.

*Delivery time may vary on location

Do you deliver to my country?

The Yodel International parcel delivery service provides a home delivery service across 220 countries and territories. All parcels sent on our International service are fully trackable, including a proof of delivery for those parcel shipped on our International Parcels service, keeping you and your customers informed of their delivery at every step.

How long will it take for my parcel to arrive?

This will depend on which delivery service you use and what day and time you place the order. Please note that if ordered after 2pm your item will not be sent until the next WORKING day so please take this into account when working out your estimated delivery time.

For all UK deliveries using our small items service.

You can normally expect to get delivery of items within 3 to 5 working days but this is not guaranteed.

 

For all UK deliveries using YODEL Xpect 24

Our YODEL Xpect 24 service includes a two-hour delivery window notification keeping customers informed and an expected next day delivery. Using uniformed van drivers, Xpect provides customers with updates on the morning of their delivery Email and SMS tracking alerts will be sent should a valid email and mobile number be given at the point of checkout.

 

For International Orders

With our Yodel International deliveries we expect to deliver to the EU within 6 days and the rest of the world within 10 days.Please note: Due to COVID-19 international parcels are taking slightly longer to be delivered, apologies.

How do I track my order?

As long as you have provided a valid email address or mobile number will be informed with details of delivery from despatch. You will be able to go online with YODEL or download the YODEL app to track and manage your delivery. Our Xpect24 service offers:

  • Two-hour delivery window
  • Customers informed by push notifications, SMS and email
  • Next day and two-day services available
  • Deliveries from 7am to 9pm, six days a week
  • Up to three delivery attempts

Can I change my delivery time / destination?

With our YODEL XPect24 service you will be able to use the YODEL app to change your parcel’s ‘in-flight’ options. You will be able to change delivery address, collect from depot, nominate a new delivery day, choose to collect from a YODEL COLLECT+ destination, send your parcel to a neighbour or have it put in a safe place or have your order held until you are ready for it.

Can I and how do I return my order?

Yes. If you are not happy with the product you have purchased you can return your order within 28 days from the date of purchase. To return simply bring your item to the Store with your order confirmation or post it back to us with a covering letter explaining your reason for return. Please note you will be responsible for the postage costs in sending this back to us. If the item is faulty then we will refund the original postage price of sending the item out to you. If the return is for any other reason then the original postage will not be refunded. If you have any queries regarding this please email clubshop@tigers.co.uk

What can I do if my order is incorrect or an item is missing?

In the first instance please email us at clubshop@tigers.co.uk and we will investigate why this has happened.

How do I choose the right size kit or clothing?

We have a comprehensive sizing guide beneath the price and above the sizes on every product on the website.

The item I want is out of stock

The club is running a policy of having small amounts of top quality items so it is likely we will run out of stock on some lines. If this happens you will be able to choose to be emailed when or if we are back in stock and if you would really like to give us feedback on a particular line, please email clubshop@tigers.co.uk

Washing Instructions - Personalisation

In order to preserve your personalisation, we advise that personalised shirts are washed inside out and without fabric conditioner at 30 degrees. Do not wash within the first 24 hours of application.

The Club Shop opening hours

Monday - Saturday: 10am - 4pm
Sunday: Closed

Is my payment secure?

This site is built and hosted by Medoc - a PCI-DSS Level 1 Compliant Hosting service. This level of complaince ensures that your data, as well as any card details you may input, is held securely.

Privacy Policy

This policy was last updated on 1 July 2020

In summary

Leicester Football Club PLC (‘we’, ‘us’, and ‘our’) take data protection very seriously and we are committed to protecting your personal information.

This explains what information we gather about you, what we use that information for and who we give that information to. It also sets out your rights in relation to your information, how long we keep it and who you can contact for more information. Click on the links to take you to the sections.

It is our policy to collect only the minimum information required from you. If you believe we have collected excessive information about you, please contact privacy@tigers.co.uk to raise any concerns you may have.

Although you do not have to provide any of your personal information to us, if we ask you to do so and you refuse, we may be unable to provide you with the information, goods or services you want from us.

 

What is personal information?

Personal information is anything that enables you to be identified or identifiable, such as your:

  • First and last names
  • Postal and email addresses
  • Telephone numbers
  • Bank account and payment card details
  • Identity documents (e.g. passports & driving licence)
  • Identity numbers (e.g. National Insurance and Bank accounts)
  • Career & educational documents (e.g. CVs & qualifications)
  • Any contact information

Your personal information is sometimes called “personal data”. We collectively refer to handling, collecting,

protecting or storing your personal information as ‘processing’.

 

Collecting personal information

Below are just some examples of how you may provide personal information to us:

  • Buying tickets to fixtures and matches
  • Buying clothing, accessories and souvenirs from our shop
  • Searching and browsing our websites for content
  • Subscribing to our newsletter
  • Participating in bulletin boards, discussion or message forums
  • Entering surveys
  • Registering for events
  • Submitting CVs
  • Contacting us for further information;
  • Providing us with business cards or other contact information.

 

Our website

Our Website may link to third-party sites not controlled by us and which do not operate under our privacy practices. When you link to third-party sites, our privacy practices no longer apply. We encourage you to review each third-party site's privacy policy before disclosing any personally identifiable information.

 

Cookies

By using our web-site you consent to the collection and use of any information for the purposes described above. If we amend our privacy policy any changes will be disclosed on our web-site. If you wish to amend any of the information we hold about you, please contact us at privacy@tigers.co.uk

 

Using personal information

When you provide personal information to us, we may use it for any of the purposes described below or as stated at the point we collect it from you (or as may obvious to you from the context of collection), including:

1. To provide tickets and other services to you that you have requested

2. To provide clothing, accessories and souvenirs from our shop

3. To develop our businesses and services

4. To help us ensure that our customers are genuine and to prevent fraud;

5. To consider whether to offer someone employment with us

6. To conduct quality and risk management reviews

7. To Provide for the safety and security of our colleagues and supporters

8. To administer and manage our website including

a. To personalise and enrich your browsing experience by displaying content that is more likely to be relevant and of interest to you

b. To sort and analyse user data (such as determining how many users from the same organisation have subscribed to or are using the Website)

c. To understand how people, use the features and functions of our website in order to improve the user experience

9. Any other purposes for which personal information has been provided to us, including any of the purposes given in the ‘Collection of personal information’ section above.

We do not collect personally identifying information for sale to third parties.

 

Legal grounds for processing personal information

We rely on one or more of the following processing conditions:

  • To perform our contractual obligations to you; and/or
  • To satisfy any legal and regulatory obligations to which we are subject; and/or
  • To satisfy our legitimate interests in the effective delivery of information and services to you and in
  • The effective and lawful operation of our businesses (where this does not interfere with your rights);and/or when you have agreed to us processing your personal information.

 

Security of personal information

We have implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction.

Only authorised persons are provided access to personally identifiable information we have collected, and such individuals have agreed to maintain the confidentiality of this information.

Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure.

We endeavour to protect personal data, but we cannot guarantee the security of data transmitted to or by us.

 

Sharing personal information

We may transfer, share or disclose the personal data we collect from you to third parties (other organisations or individuals) for:

  • The purposes for which the information has been submitted
  • The purposes listed above under ‘Use of personal information’
  • The administration and maintenance of our website and/or
  • Other internal or administrative purposes

We also may transfer share or disclose personal data to third party service providers of identity management, website hosting and management, data analysis, data backup, security and storage services.

These third party providers may use their own third party subcontractors that have access to personal data (sub-processors). It is our policy to use only third party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal information only as instructed by us, and to flow those same obligations down to their sub-processors.

 

Other disclosures

We may also disclose personal information to third parties under the following circumstances:

  • When explicitly requested by you
  • When required to deliver goods or services requested by you
  • When required to facilitate our conferences or events that you have asked to attend which are hosted by a third party
  • As otherwise set out in this privacy policy.

We may also disclose your personal information to law enforcement and other government agencies and to professional bodies and other third parties, as required by and/or in accordance with applicable law.

The third parties we may transfer share or disclose the personal data we collect from you to are:

 

Our service providers

We work with partners and suppliers, so they can process your personal information on our behalf…but only where they meet our standards on the processing of data and security! We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, season ticket renewals are sent from our print partner and your address details will be shared with them under strict agreements with the club and will delete any data after distribution.

 

International transfers of personal information

Your personal information will not be transferred by us outside the European Economic Area (EEA) unless specifically allowed for under the General Data Protection Law.

 

Retention of personal information

We will retain your personal information only for as long as we need it, given the purposes for which it was collected, or as required to do so by law.

Normally, this means we will retain your personal information for up to 6 complete tax years. For more information please contact us to request a copy of our retention policy.

 

Marketing

We would like to tell you about our great offers, ideas, products and services from time to time that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means.

Where we are legally required to obtain your consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.

If you opt into any subscriptions you will receive emails known as newsletters. If you want to unsubscribe from any subscriptions, you should look for and follow the instructions we will provided in the relevant communications to you.

If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.

If you wish to amend your marketing preferences, you can do so either logging into your Leicester Tigers account and following the directions or by calling our Ticket Office on 0116 319 8888 (option 2).

 

Rights in relation to your information

You have certain rights in relation to the personal information we hold about you. In particular, you have the right to:

  • Request a copy of personal information we hold about you;
  • Ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete;
  • Ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information;
  • Object to our processing of your personal information; and/or
  • Withdraw your consent to our processing of your personal information (to the extent such processing is based on consent and consent is the only permissible basis for processing).

If you would like to exercise these rights or understand if these rights apply to you, please contact us at privacy@tigers.co.uk

 

Automated decision making

We will not use your personal information for automated decision making or profiling.

 

Contact us

 

The Club Shop, Welford Road
Leicester Tigers
Aylestone Road
Leicester
LE2 7TR
UK

Phone: 0116 319 8888 (option 3).
Email: clubshop@tigers.co.uk

 

 

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